Thanks for pointing me towards these links – they were fascinating.
Quentin
VW’s Fun Theory is definitely a nice move towards this! It reminds me of your post on instant gratification. From now on, I guess that “how is the customer rewarded?” should be featured in any decent brief, shouldn’t it?
andy
Hey Quentin. I’d like to think that “what do they get? what do they have to do to get it?” would be the crux of any brief. You might like my presentation on free energy: http://www.slideshare.net/andywhitlock/free-energy :)
Quentin
That’s a brilliant presentation Andy! Thanks. I’ll definitely pass it around!
andy
Thanks Quentin. :) I should correct my previous point too:
I’d like to think that “what do they get? what do they have to do to get it?” is an ‘important’ part of the brief. The crux should of course be what we want people to do/think. I was talking more about the bargain we strike in our quest to achieve that.